Privacy Policy

ADD ON IT LTD (trading as Add-on IT)

Website: https://addonit.co.uk

Last Updated: 22 January 2026

This Privacy Policy explains how ADD ON IT LTD (trading as Add-on IT) ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website at https://addonit.co.uk or use our services. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

ADD ON IT LTD (trading as Add-on IT) is the data controller responsible for your personal data.

We may collect and process the following categories of personal data:

3.1 Information You Provide to Us

  • Contact Information: Name, email address, telephone number, and postal address when you complete enquiry forms, contact forms, or email us directly.
  • Business Information: Company name, job title, and business requirements when you enquire about our IT services.
  • Communication Records: Records of correspondence if you contact us.

3.2 Information Collected Automatically

  • Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, and time zone setting.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, referring/exit pages, and click patterns.
  • Cookie Data: Information collected through cookies and similar technologies (see Section 6 below).

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms.

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and provide the information you have requested
  • To provide our IT services, including Managed IT Services, hardware and software sales, Virtual Landline services, Connectivity Solutions, and VoIP Phone Systems
  • To communicate with you about our services and any updates relevant to your enquiry
  • To improve our website, services, and customer experience
  • To analyse website usage and trends
  • To comply with our legal and regulatory obligations
  • To protect our website and services from fraud or misuse

6.1 What Are Cookies?

A cookie is a small data file placed on your device when you visit a website. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device until they expire or you delete them).

6.2 How We Use Cookies

We use cookies and similar technologies to:

  • Ensure our website functions properly
  • Remember your preferences during your visit
  • Analyse how visitors use our website to improve performance
  • Understand website traffic patterns and user behaviour

Under the Privacy and Electronic Communications Regulations (PECR), we will only place or read non-essential cookies (such as analytics and most functionality cookies) on your device where you have provided active consent (for example, via a cookie banner or preference centre). You can withdraw or change your cookie preferences at any time using our cookie controls (where available) and/or by adjusting your browser settings.

You can also configure your browser to accept, reject, or notify you when cookies are sent. Please note that disabling certain cookies may affect your experience on our website.

For more information about managing cookies, please visit: https://www.allaboutcookies.org/manage-cookies/

We comply with PECR regarding the use of cookies and similar technologies.

Our website automatically collects standard log file information reported by your browser. This includes:

  • Internet Protocol (IP) addresses
  • Browser type and version
  • Internet Service Provider (ISP)
  • Date and time stamps
  • Referring and exit pages
  • Number of clicks and navigation paths

This information is not linked to personally identifiable information and is used for analysing trends, administering the website, tracking user movement, and gathering demographic information.

We do not sell, trade, or rent your personal data to third parties.

We may share your personal data with:

  • Service Providers: Third-party companies that assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.
  • Professional Advisers: Lawyers, accountants, and other professional advisers where necessary.
  • Legal Requirements: Where required by law, court order, or governmental authority, or where disclosure is necessary to protect our rights, property, or safety.
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets, your personal data may be transferred as part of that transaction.

Your personal data is primarily stored and processed within the United Kingdom. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR, such as:

  • Transfers to countries with an adequacy decision
  • Standard Contractual Clauses approved by the Information Commissioner's Office (ICO)
  • Other lawful transfer mechanisms

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • To satisfy any legal, accounting, or reporting requirements
  • To resolve disputes and enforce our agreements
  • As required by applicable law

When personal data is no longer required, we will securely delete or anonymise it.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure
  • Encryption of data in transit
  • Access controls and authentication procedures
  • Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Under UK data protection law, you have the following rights:

To exercise any of these rights, please contact us using the details provided in Section 2. We will respond to your request within one month, as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

Information Commissioner's Office Website: https://ico.org.uk Telephone: 0303 123 1113

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will take steps to delete that information promptly.

Our website may contain links to external websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies only to personal data collected through our website at https://addonit.co.uk. It does not apply to information collected offline or through other channels unless specifically stated.

While we make every effort to ensure the information on our website is accurate and up to date, ADD ON IT LTD (trading as Add-on IT) does not warrant the completeness or accuracy of such information. The information provided is for general purposes only and should not be relied upon as a substitute for professional advice.

Nothing in this Privacy Policy or on our website excludes or limits our liability where it would be unlawful to do so, including (where applicable) liability that cannot be excluded under the Consumer Rights Act 2015 (for example, for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above, ADD ON IT LTD (trading as Add-on IT) shall not be liable for any damages, losses, costs, or expenses arising from the use of, or reliance on, information provided on this website.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.