About Add-on IT

At Add‑on IT, we’re redefining what reliable, people‑first IT support looks like for small businesses, self‑employed professionals, and home users. After observing a years‑long decline in service quality across the IT support industry, where many Managed Service Providers prioritise high‑profit enterprise clients over everyday users, we set out to build something different: an IT partner that values transparency, fairness, and genuine care.

Founded by Alex, a seasoned IT specialist with more than a decade of hands‑on experience, Add‑on IT was created to deliver accessible, budget‑friendly technology solutions that keep pace with today’s security standards, without overwhelming or overcharging the people who need them most.

No customer is ever “too small,” and every solution is tailored around real needs, not bloated service bundles.

Our Mission

To make modern IT simple, secure, and stress‑free for the businesses and individuals who are too often overlooked. We dedicate every waking moment to ensuring your technology works for you - not the other way around.

What We Stand For

Transparency & Fair Pricing

We commit to full clarity, honest recommendations, and no hidden fees, ever! We grow alongside our customers, building long‑term partnerships built on trust.

Outstanding 24/7 Support

From desktop troubleshooting to enterprise‑grade security, our team monitors and supports your systems around the clock, preventing issues before they happen.

Tailored Solutions for Everyday Users

Where many MSPs focus on big corporate accounts, we specialise in supporting small companies, independent professionals, and home users with solutions that meet real‑world budgets and real‑world needs.